People Management Approach

Our OCIS Values will be under-pinned by the following approach to people management:

  Our business as a call centre outsource provider is heavily dependent upon people for its success.

  We are a team that works together to achieve our goals and vision.

  Success is shared appropriately.

  Management of our people will recognise these fundamental principles and seek to promote the following:

     » Creation of a learning culture centred on strong line management coaching and mentoring capability.

     » Promotion of a crystal clear understanding for every person within the business of the part they play
        in driving overall business success.

     » Respect for each person’s unique contribution and valuing all contributions regardless of role or title.

     » Building a high level of engagement with all our people.

     » Acknowledgement and appreciation of the whole person and accommodation of this in
        the work environment.

     » Considering the needs of the individual when meeting business objectives.

     » Provision of opportunities for professional and self development relevant to people’s roles.

     » Promotion of collaboration across all sites to foster a sense of community and support.           

     » Active and regular recognition of performance and contribution.

We will at all time make this “the way that things are done” in our business.

We aim to create a generous spirited environment where people feel respected and safe to be authentic and one in which conflict can be effectively worked with.